FAQ
Questions, answered.
What is a Heaven Sent parcel? + −
A personalized thrift experience delivered to your door. A hand-selected collection of secondhand pieces chosen around your sizing and style, in one of five parcel sizes from The Cherub to The Divine.
How do you know what to send me? + −
After purchase you'll receive the Style & Sizing Form. Sizes, colors you love, hard nos, and any brands you're hoping for. The more you share, the more magical your parcel will be.
What is The Angel Treatment? + −
An upgrade available on qualifying parcels, starting at +$15. You share your style and color preferences in more depth and she personally curates with your vibe in mind.
How long does it take? + −
Allow 1 to 2 weeks for sourcing and curation, and 14 to 21 days total from order to your door. Great things take a little time.
Is it a subscription? + −
No. Each parcel is a one-time purchase. Order one, order every month, or don't. There's no plan to cancel.
What does an estate sale cost the family? + −
Nothing upfront. Halo & Heir works on commission, set after the free walkthrough based on the size and contents of the home.
Do you really buy storage units sight unseen? + −
Often, yes. A few photos from the door is enough for a fair offer, and she'll adjust if what's inside is very different from what was pictured.
Why are items listed on so many sites? + −
Different pieces suit different buyers. Clothing lives on Poshmark and Depop, home goods and vintage on eBay, live finds on Whatnot, and big furniture stays local on Marketplace.